Lansing utility to adopt suggested changes after problems with December ice storm response

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LANSING, Michigan — The Lansing Board of Water & Light will adopt suggested changes to improve service after a December ice storm left some customers without power for more than a week.

General Manager J. Peter Lark told board members Tuesday he agrees with findings from a mayor-appointed citizen review team and state regulators that show the municipal utility didn't have adequate staffing, preparation or training.

The Lansing State Journal reports ( ) more than 100 recommendations will be adopted. Lark says improvements will cost millions and customers should expect higher rates.

The reviews came after the Dec. 21-22 storm, which led to power outages for 40,000 of the utility's customers — some for up to 11 days. The company faced widespread public criticism for long telephone wait times and its overall communication efforts.

Information from: Lansing State Journal,

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