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Connecticut health insurance exchange working to improve verification of applicant documents


HARTFORD, Connecticut — Officials at Connecticut's health insurance marketplace say they're working to improve the system used to verify documents submitted by enrollees.

On Tuesday, Access Health CT CEO Jim Wadleigh (Wahd-LEE') said a little more than 7,000 who applied for private insurance have been affected by delays in document verification.

That figure includes people with missing documents and those who submitted the correct information.

Federal law requires Access Health CT to validate certain data for applicants, including date of birth, income and immigration status. The applicable documents are verified by Xerox, a state vendor.

When information can't be verified, applicants have 90 days to provide additional documents, or risk losing coverage. Access Health has hired more staff to help people who've lost coverage and expanded efforts to remind people of the deadline.

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